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If you have commissioned a service under a distance selling contract and the supplier offers to start the work before the end of the 7 day cooling off period, then you can give up your right to cancel, but you must be notified of this and your express permission sought.

If the work started with your permission and the supplier has not provided you with the compulsory pre-contractual information prior to their starting, you may still have your right to cancel and get a full refund even though the work has been completed!

Although the practice is still not without its problems due to the anonymity of the web and the regularity of card fraud.Any related credit agreements will also cease to exist.You may be required to pay to return the goods, but you must have been informed of this as part of the pre-contractual information.See our Distance Selling Regulations and your right to cancel section for more on this.One of the most important implications of the distance selling regulations is a cooling off period of 7 working days during which you have the right to cancel and get a full refund.

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